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I did not want to buy a car in this market but needed a car for my kids traveling to school. Zack made the process incredibly easy. We never felt pressure and he helped us find the best car for our needs. The experience was excellent! On the way back from school my son noticed the check engine light came on a few months later. We notified Zack and set up a time for Zack to scan it for free as he states in his agreement. He scanned it the next day and within a few minutes he had a replacement gas cap on the car and he reset the check engine light. Problem solved. Zack stands by his cars. You can’t ask for much more than that!